We want you to love your lights! If you don’t, simply return them. Please give us a chance to get it right.
Lightopia is committed to your complete satisfaction with all of your purchases. See our return policy here. We accept returns on most items in new, uninstalled condition, in the original packaging within 30 days of receipt. All Open Box, Floor Sample, Discontinued, Custom, Clearance, and Items shipped from overseas are final sales. Please be advised that any fixtures installed are non-returnable and non-refundable regardless of the reason.
Contact us directly via phone, email, or chat to start your return. Once you have submitted your return request, we will contact you within 3 to 5 business days. You will receive a shipping label for your return. Please note that 10% will be deducted from your refund amount to cover shipping costs.
The return must be shipped within 10 business days of return approval, as the shipping label is valid only for this limited time. Once the item is received and your return is accepted, we will issue your refund back to the original form of payment.
To start a return, please contact Customer Service via phone, email, or chat. Have your order number and email address used for your order ready.